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About us - FCA Customer Service

We pride ourselves on our professional level of customer service, for three reasons:

1.    We take great care in our recruitment policies, ensuring that we only recruit the best candidates with the right attitude and desire to work hard.

2.    We train our team effectively to be friendly, professional and knowledgeable. With all customer service representatives possessing strong English and Thai language skills, they are confident in handling all manner of customer needs.

3.    Our team operates within a strong customer service system, designed to maximise efficiency, reduce wasted resources and ensure our clients are always aware of progress.

   

At all times we are aware of our clients accounting situation and can provide up to the minute updates as required. Additionally, our senior management team is always available for a ‘catch up’ session and to assist with any problems you might have.

 

Customer Service Chart